Because SRI depends a great deal on individual investor preference and ideology, there is no one metric to determine whether a company is a socially responsible investment. For example, investor A might prioritize workers’ rights and invest accordingly while investor B is more concerned about environmental impact, leading them to look elsewhere. In this sense, getting involved in SRI is a lot about determining what your values as an investor are and finding companies that have a similar vision.
However, Company Social Responsibility (CSR) is measured according to several KPIs that mark them as high-value SRI investments. These are distinguished between:
Category | Central Question | Relevant KPIs |
Customer Satisfaction | How does the company treat its customers? | Customer Satisfaction, Event Participation, Marketing Tactics, Complaint Resolution |
Working Conditions | How does the company treat its employees? | Wages, Hours, Breaks/Lunches, Vacation/Time Off, 401k/retirement |
Sustainability Model | What kind of impact does the company have on the environment? | Emissions, Water Use, Energy Consumption, Waste |
Financial Responsibility | Does the company pay its fair share of profits back to the community? | Profit, Tax Records, Revenue Growth, Social Return on Investment (SROI), Healthy Cash Flow |
The benchmark for each KPI listed above will vary depending on the industry. Impact investors should seek out the norms of the relevant industry when evaluating a company to determine its SRI value. A few other options to investigate the SRI value of a prospective company are to:
- Look at Reviews: See what existing customers/employees/experts have to say about the company in question. Ideally, reviews should be available on the company’s site (indicating good transparency) but searching something as simple as “company name [review]” will take searchers to a host of 3rd-party sites (Glassdoor, Indeed, etc.) that specialize in offering full reviews from a number of different viewpoints.
- Review Company Mission & Goals: Take a brief look at the company’s site and media presence. A company that prioritizes social responsibility will not hesitate to tell you about the good work that they are doing for their community, be it global or local. Searchers should be quick to distinguish between pleasant words and measurable actions, however.
Any company, good or bad, can write up a press release to make themselves sound better than they are. Instead, focus on what the company has actually done to realize its vision.
Determining whether or not a company is socially responsible helps impact investors decide whether or not they want to invest their money. Once a quality candidate has been decided from the SRI side of the equation, however, they then need to determine the profitability of that choice.